Flooding and Escapes of Water include burst pipes, sewage ingression from drainage and rivers bursting their banks. A flood in your home can cause significant amounts of damage, leaving your home contaminated and requiring specialist cleaning teams. Oakleafe can represent you and oversee works. We will negotiate with Insurers on your behalf, overseeing cleaning companies, adjusters and contractors so you can get back to normal as soon as possible.


Once you call insurers, they will appoint a loss adjusters to validate the claim and check you have met the terms of your policy. Loss Adjusters are there to look after the interests of the insurance company. Despite their claim, they are not independent. If they find you have not met the conditions of your policy, they will attempt to kick out (repudiate) your claim. They will check the sums insured are adequate and attempt to significantly reduce any pay-out. Why would you want to attempt this without any representation on your side?



We make sure the Insurance Company does not dictate how your home is dealt with. Our specialist team will prepare the claim and oversee the entire project, including supervising the works to your property. We handle all meetings and correspondence, speeding up the process and ensuring that you get exactly what you are entitled to. Our team support and advise you every step of the way, and are always available to answer your questions.

You can also use our online claims portal Trackpro to view live communications between all parties and contribute to the claims process.


This can all be free to you


We will protect you and take control of the situation. This way YOU dictate and not your insurance company how your home is dealt with. We have years of experience in the negotiation and management of household fire claims. We collate, prepare and present the paperwork to Insurers to assist in the smooth running of your claim. We will assist in the re-location of your family and pets on a like for like basis.

Chartered Specialists will scope all the damage, even that which is not visible to the naked eye and oversee the construction works. Everyone else in the claim process works for the Insurance company and is looking after their interests. Let us look after yours.


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0333 2101 999

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How we can help

  • Make your property safe and mitigate any additional damage.

  • Arrange alternative accommodation for you and your family

  • Arrange for pumping out, drying or decontamination works

  • Oversee all parties including insurers loss adjusters, investigators and their specialists

  • Interpret your policy, its wording and any conflicts relating to compliance with its conditions

  • Arrange estimates and valuations, and accurately quantify the full extent of your claim

  • Compile and present the claim to insurers