Dealing with the repercussions of a fire or smoke damage in your home can be devastating both psychologically and economically. It is a hugely stressful time for you. Not only do you have family or pets to look after, you need to find somewhere to live and also deal with the Insurance company.


The claims process is intimidating. Insurers will appoint Loss Adjusters to protect their interests. Their role is to protect Insurers interests & their primary objective is to minimise any payout or refuse to pay anything. They are not independent as they are paid & have a professional obligation to their employers.  Insurers  usually appoint forensic experts and will undertake interviews of you and your family to try to look at ways not to pay out or substantially reduce the amount you are entitled to. Oakleafe will take control of the situation and protect YOU. We will minimise the strain and make a real difference to the outcome of your claim. Our involvement will expedite the claim process and ensures you get exactly what you are entitled to, leaving you to concentrate on your family, work and pets.



You will have access to specialists that Insurers will use to aid them. Your very own Claims Technician who will interpret and advise on your Insurance Policy. Chartered Surveyors, Structural Engineers, Environmentalists and Contractors will all be provided for you. We will handle all meetings, communications and negotiations to present to you the best possible settlement proposal.

You can also use our online claims portal Trackpro to view live communications between all parties and contribute to the claims process.



We will protect you and take control of the situation. This way YOU dictate and not your insurance company how your home is dealt with. We have years of experience in the negotiation and management of household fire claims. We collate, prepare and present the paperwork to Insurers to assist in the smooth running of your claim. We will assist in the re-location of your family and pets on a like for like basis.

Chartered Specialists will scope all the damage, even that which is not visible to the naked eye and oversee the construction works. Everyone else in the claim process works for the Insurance company and is looking after their interests. Let us look after yours.


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0333 2101 999

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How we can help

  • Make your property safe and mitigate any additional damage.

  • Deal with your insurance company and their loss adjuster, investigator, surveyor etc

  • Organise boarding up, decontamination and restoration to your home.

  •  Negotiate emergency funding and interim payments

  • Arrange Alternative Accommodation for your family and any pets.

  • Catalogue, photograph and present your contents claim to insurers

  • Arrange estimates and valuations, and accurately quantify the full extent of your claim.

  • Compile and present the claim to insurers