Domestic – Fire
Insurance Claims

Helping you recover


Dealing with the repercussions of a fire or smoke damage in your home can be devastating both psychologically and economically. It is a hugely stressful time for you. Not only do you have family or pets to look after, you need to find somewhere to live and also deal with the Insurance company.

The Process

The claims process is intimidating. Insurers will appoint Loss Adjusters to protect their interests. Their role is to protect Insurers interests & their primary objective is to minimise any payout or refuse to pay anything. They are not independent as they are paid & have a professional obligation to their employers.  Insurers  usually appoint forensic experts and will undertake interviews of you and your family to try to look at ways not to pay out or substantially reduce the amount you are entitled to. Oakleafe will take control of the situation and protect YOU. We will minimise the strain and make a real difference to the outcome of your claim. Our involvement will expedite the claim process and ensures you get exactly what you are entitled to, leaving you to concentrate on your family, work and pets.

Oakleafe is on your side

You will have access to specialists that Insurers will use to aid them. Your very own Claims Technician who will interpret and advise on your Insurance Policy. Chartered Surveyors, Structural Engineers, Environmentalists and Contractors will all be provided for you. We will handle all meetings, communications and negotiations to present to you the best possible settlement proposal.

You can also use our online claims portal Trackpro to view live communications between all parties and contribute to the claims process.

The best part?

This can all be free to you

Case Studies

How we can help?

We will protect you and take control of the situation. This way YOU dictate and not your insurance company how your home is dealt with. We have years of experience in the negotiation and management of household fire claims. We collate, prepare and present the paperwork to Insurers to assist in the smooth running of your claim. We will assist in the re-location of your family and pets on a like for like basis.

Chartered Specialists will scope all the damage, even that which is not visible to the naked eye and oversee the construction works. Everyone else in the claim process works for the Insurance company and is looking after their interests. Let us look after yours.

Arrange any emergency works to protect your property and mitigate it from further damage.

Oversee all parties including insurers loss adjusters and their specialists

Interpret your policy, its wording and any conflicts relating to compliance with its conditions

Push insurers to accept liability as quickly as possible, in order to obtain interim payments to help you look after family and pets.

Survey the property to identify any defects not visible to the naked eye to protect your long term investment

Aid with specialist appointments should assistance be required in complex situations such as your own forensic scientists