London

Mr & Mrs Cetins – Electrical Fire, Severe Smoke Damage

Location:  West London
Incident: Electrical Fire- Smoke Damage

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The Incident

A fault with the fuse board led to a fire in Mr & Mrs Cetins family home under the stairs. The fire brigade reacted quickly and extinguished the flames but there was significant smoke and water damage, making the house inhabitable.
Very quickly Mr Cetin realised that the Insurance claim was too complicated for him. Despite looking at others, Mr Cetin opted for Oakleafe after meeting with us, to handle the entire process.

“Oakleafe were involved from the start- they immediately got our family in accommodation and obtained an emergency payment from insurers. We literally had nowhere to stay after the fire and no clothes.”

How Oakleafe handled:

  • Organised & agreed alternative accommodation for Mr Cetin & his family fully furnished.

  • Engaged specialist in-house contractors to make the property safe & carry out decontamination works and
    install drying equipment. Assessed, scoped the damage & agreed the
    reinstatement with insurers, compiling lists of all damaged contents and their values.

  • Appointed a Chartered Surveyor to oversee the building works to completion to look after Mr Cetin’s interests.

The Result

Mr & Mrs Cetin received everything they were entitled to from Insurers & their house was restored to better than pre-loss condition. They were also able to make a
number of alterations to their home which they had always hoped to do, including a loft conversion.

“Oakleafe battled the insurers and we received full settlement. There is no way we could have
done what they did. We are not aggressive people and found the whole Insurance Claim process intimidating. I wholeheartedly recommend Oakleafe – the proof certainly is in the pudding!”

Summary
Review Date
Reviewed Item
Insurance Claim - Domestic Fire Damage
Author Rating
5

Mr Kelley – Soil Stack Leak & Stalled Claim

Location: Docklands, London
Incident: Leak

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The Incident

This salubrious property in the heart of the docklands was suffering from a foul smelling ingression of water into several rooms in the property. The claim had been ongoing for 2 years and despite the best efforts of the managing agent to sort the problem, the process had stalled.

“I did an internet search and Oakleafe Claims came up as one of several claims handling companies local to me. I called a few others before but once I had spoken to Oakleafe I realised that they were the real deal. They immediately took control of the situation. Oakleafe brought in specialist leak detection people who found that a sewage soil stack had been leaking. Within 24hrs it was agreed with insurers to split the claim into 2 phases – stripping & reinstatement. I was in alternative accommodation round the corner the next day as the property was hazardous to my health.”

How Oakleafe handled:

  • Arranged Trace & Access Works to locate source of leak

  • Had the property swabbed and tested for health hazards

  • Arranged alternative accomodation

  • Had specialist decontamination team strip clean the property

  • Engaged a Chartered Surveyor to quantify the damage

  • Obtained a large cash settlement

The Result

“I was able to be comfortable in another property whilst the necessary remedial works were undertaken. My brother is a tradesman and I wanted him to do the repair works so Oakleafe got me a cash lump sum which not only paid him for the works but gave me the opportunity to change a few things I wanted to do for a while. I can’t thank them enough. It was the perfect service. The claim went from nothing happening to being moved out and everything done for me in a very short time. It was like a whirlwind of activity. I was pulling my hair out before they got involved. I am extremely grateful to them for all they did.”

Summary
Review Date
Reviewed Item
Insurance Claim - Domestic Water Damage
Author Rating
5