Location: West London
Incident: Electrical Fire- Smoke Damage
A fault with the fuse board led to a fire in Mr & Mrs Cetins family home under the stairs. The fire brigade reacted quickly and extinguished the flames but there was significant smoke and water damage, making the house inhabitable.
Very quickly Mr Cetin realised that the Insurance claim was too complicated for him. Despite looking at others, Mr Cetin opted for Oakleafe after meeting with us, to handle the entire process.
“Oakleafe were involved from the start- they immediately got our family in accommodation and obtained an emergency payment from insurers. We literally had nowhere to stay after the fire and no clothes.”
How Oakleafe handled:
- Organised & agreed alternative accommodation for Mr Cetin & his family fully furnished.
- Engaged specialist in-house contractors to make the property safe & carry out decontamination works and
install drying equipment. Assessed, scoped the damage & agreed the
reinstatement with insurers, compiling lists of all damaged contents and their values.
- Appointed a Chartered Surveyor to oversee the building works to completion to look after Mr Cetin’s interests.
Mr & Mrs Cetin received everything they were entitled to from Insurers & their house was restored to better than pre-loss condition. They were also able to make a
number of alterations to their home which they had always hoped to do, including a loft conversion.
“Oakleafe battled the insurers and we received full settlement. There is no way we could have
done what they did. We are not aggressive people and found the whole Insurance Claim process intimidating. I wholeheartedly recommend Oakleafe – the proof certainly is in the pudding!”