Enfield Food Supermarket – Flood Damage

Location: Cheshunt
Incident:  Flood


The Incident

Mr Yusuf suffered a flood at one of his branches in Cheshunt, Hertfordshire. The water was as a result of flash flooding and was over a meter high at its highest point. Most of the food stock and contents were severely damaged as was the floor & wall finishes, refrigeration display units and freezers.


“Oakleafe were proactive on the ground at the time of the incident and were a welcome help in diffcult circumstances. They took complete control of the situation engaging decontamination and drying experts within 4 hours to mitigate the  damage then liaising with insurers by handling all the meetings and paperwork.”

How Oakleafe handled:

  • Engage rapid response specialist contractors to dry and clean the supermarket

  • Handle the insurance company from the start – all meetings and negotiations

  • Listed and collated all stock & Material losses

  • Appointed a chartered surveyor to quantify building works

  • Calculated the Business interruption and increased costs of working for reimbursement

  • Ensured Mr Yusuf received his full entitlement

The Result

“Once the flood waters had subsided the damage was not as visible as it once was and the insurance man offered us just under 5k for a quick settlement. This was clearly unacceptable to us. Oakleafe were meticulous in quantifying the true loss and when presented the insurance company agreed. I have to say we were extremely pleased by the size of the settlement which was nearly 20 times that which had been offered originally. We wouldn’t have known any different and it would have finished our business.”

“We owe our commercial life to Oakleafe. I would never have got what they did for me. The original offer from Insurers would have sent us bust and my family and I are truly grateful for their resilience in getting exactly what we were entitled to. I recommend them highly and continue to refer other businesses who find themselves in these situations.”

Review Date
Reviewed Item
Insurance Claim - Commercial Flood Damage
Author Rating