Claim Handling

Insurance Fined For Playing Devil’s Advocate

When dealing with a claim, Insurance Companies would usually hire a Loss Adjuster who would actually seem independent but are actually paid for and only work for the Insurance Company. This means that when the Adjuster's time come to adjust your loss, they would be working with a small bias

Making An Insurance Claim: Dealing With Water Damage

Making An Insurance Claim: Dealing With Water Damage

An EOW or escape of water - a leak, to you and I - has been deemed the most common cause of home insurance claims. And the number one cause of water damage in the home is burst and frozen pipes. Even a small leak can do serious damage.

Different Ways To Prevent A Disaster In Your Home

Different Ways To Prevent A Disaster In Your Home

Insurance's are designed to help cover loss during a disaster. Having a good Insurance package that can cover all aspects of your home is crucial. Here is a list which we have put together that can help you identify any risks or potential hazard in your home.

Struggling With An Insurance Claim? Here Is How We Can Help You!

Having a disaster in your home or business, is to say the least, a very traumatic experience. Fortunately you have prepared well. The good news is that you have a strong insurance policy covering you against such circumstance, you have paid your premiums on time, year after year. Unfortunately, the bad news is that the impending insurance claim you’re about to make will more often than not seem more frighting with great difficulties and stress in comparison to the actual disaster.

Oakleafe is the only party in the claim process which is on your side. Insurers appoint their own specialists to look after their interests to limit the levels of their liability. We are interested exclusively in your interests, to ensure you receive everything you are entitled to under the policy. With the experience of over 160 years going back 8 generations of family ownership, we are able to handle all of the claim process from the beginning, until the end.

Every single claim will be unique in a certain way. Whether you have experienced a Flood or a Fire & Smoke Damage, we are able to handle all aspects of the claim where we can negotiate and ensure you are returned to a pre-loss position.

Process in an Insurance Claim


After an incident your Insurance Company needs to be notified of the incident.


All policies place a responsibility on the policy holder to mitigate or prevent the damage from worsening.

Appointing An Assessor

Our experienced in-house Assessors would be assigned to your claim who will use their wealth of experience to manage all aspects of the claim.


Depending on the type of claim, a professional restoration approach would be undertaken to ensure material damage is kept to a minimum.

Scope of Specification

Charted Surveyors, Structural Engineers, Contamination Experts and other professionals prepare detailed quantification of the loss. All reports and claim documents would then be submitted to the insurer.


We will undertake all meetings, phone calls, communications and negotiations  to achieve a satisfactory settlement.


Once Insurers or their representatives approve the claim we prepared and submitted to them, funds are released to enable works or professional services to commence.

If you require any information, feel free to contact us and we would be happy to help you!

Contact Us


Here to help you

Domestic Insurance Damage Claim

Commercial Insurance Damage Claim

Anger as Insurer reject Maesteg family’s flood claim.

Anger as Insurer reject Maesteg family’s flood claim.

An Insurance Company has been accused of "giving the industry a bad name" for rejecting a Flood Damage Insurance Claim by a family whose home was hit by flooding near Bridgend. How Insurance Companies Operate Insurance Companies can often interrogate you and make you feel like you are the one to blame.